Thank you for making a bold purchase with us! Our dedicated quality control teams will meticulously inspect your items before they embark on their journey to ensure your satisfaction, with guaranteed quality. Embrace the challenge by requesting returns within 15 days after delivery!

Cancel & Refund:

Return Procedure:

1. Capture a clear photo of the item.
2. Contact our customer service crew at service@KSXTXX.com.
3. Submit photos and order ID to customer service, outlining your issues and desired solution (options include return, refund, exchange, or resend).
4. The customer service team will provide you with the return address. Please do not send the package back to where it came from, as this will delay your refund procedure.
5. Streamlined Returns: Notify us of your tracking number for hassle-free processing.

6. To apply for a refund for goods that have been shipped, you need to return the goods. We will refund you after receiving the return.

*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.

(However, we can offer a coupon for your next order, please contact our customer service for details.)

1. Don't like the item;
2. Not fit as expected without any quality problems;
3. Shipping status update delay;
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
5. Placed a wrong order and shipped;
6. Not according to the size chart to choose the size caused by unfit.

EU Right of Withdrawal (Cancellation) Guide

• How to use: If your order status is still "Unfulfilled" or "Unshipped," you can click the "Withdraw Contract" button in your order history to submit a cancellation and refund request.
• Processing: Our system will immediately log your request, stop the fulfillment process, and initiate your refund.

• Timeframe: Once your order has been shipped, you can exercise your right of withdrawal within 14 days from the day you (or a third party indicated by you) physically receive the goods.
• How to use: Click the "Withdraw Contract" button to submit your formal return request. You must then mail the items back to our designated return address without undue delay.
• Return Shipping Costs: Please note that the cost of returning the goods must be borne entirely by the customer, except in cases where the item arrived damaged or defective.

• Standard Timeline: Under standard conditions, all approved refunds will be processed within 7 business days.
• Withholding Policy: To receive your refund, you must meet one of the following conditions:
  1. The returned items are successfully received and inspected at our warehouse; OR
  2. You provide conclusive, undeniable proof of return shipping (e.g., a valid tracking number and drop-off receipt from a reputable courier explicitly showing our return address).
• Exceptional Cases: We reserve the statutory right to withhold or delay the refund if the returned goods are not received or if you fail to provide verifiable proof of return shipment.